FREQUENTLY ASKED QUESTIONS - FAQs

1. What services does 3D CARE SERVICES LTD offer?
We provide a range of tailored care services to meet the individual needs of our clients, including:

Home Care (personal care and daily living assistance)

Companionship Care

Dementia and Alzheimer’s Care

Live-in Care

Respite Care

Palliative and End-of-Life Care

Hospital Discharge Service

Supported Living Services
Each service is customised to suit the specific needs of our clients, ensuring they receive the best care possible.

2. How do I know which care service is right for me or my loved one?
We understand that choosing the right care can be challenging. We recommend scheduling a free consultation with one of our experts who will assess the needs of your loved one. Based on this assessment, we will help you choose the most appropriate care option that ensures comfort, safety, and well-being.

3. Are your caregivers trained and qualified?
Yes, all our caregivers undergo thorough training and are qualified to provide high-quality care. We prioritise ongoing professional development and ensure our staff is equipped with the skills necessary to deliver personalised and compassionate care to each client.

4. Can I request a specific caregiver?
We understand the importance of consistency in care. While we do our best to assign you a caregiver that fits your needs and preferences, please feel free to discuss any preferences you have with us during the initial consultation. If needed, we can arrange a meeting with your caregiver before services begin.

5. How are care plans created?
Care plans are individualised based on the specific needs and preferences of each client. During the initial consultation, we’ll discuss your loved one’s care needs, health condition, and any specific requirements. Based on this, we will develop a care plan that is reviewed regularly to ensure it continues to meet the client’s evolving needs.

6. What is the process for starting care services?
To start receiving care services, follow these steps:

Initial Consultation: Contact us to arrange a consultation where we assess your loved one’s care needs.

Care Plan Creation: Based on the consultation, we create a customized care plan.

Caregiver Assignment: We match a qualified caregiver to your loved one based on the care plan.

Ongoing Support: Once services are in place, we provide continuous support and regularly review the care plan to ensure it remains effective.

7. Do you offer 24/7 care?
Yes, we provide 24/7 care services, including live-in care, to ensure your loved one is supported around the clock. Whether your loved one requires ongoing assistance during the day or night, we are here to help.

8. How do I pay for care services?
We offer flexible payment options to suit your needs. Payments can be made via credit or debit card, bank transfer, or other methods agreed upon. The cost of services will be outlined in the service agreement based on the level of care required. If you have questions about pricing or payment options, please contact us for more information.

9. Do you provide respite care?
Yes, we offer respite care to support family caregivers. Respite care allows family members to take a break while ensuring that their loved one continues to receive high-quality care. Whether it’s for a few hours, days, or longer, we provide flexible options for respite care.

10. Is there a minimum or maximum duration for care services?
We offer flexible care packages to meet your needs. There is no minimum or maximum duration for care; services can be arranged on a short-term, long-term, or ongoing basis. Whether you need help for a few hours a week or full-time care, we can accommodate your requirements.

11. How do I contact you for support or to schedule a consultation?
You can easily reach us by:

Phone: 0121 246 2725

Email: info@3dcareservices.com

Online Form: Visit our "Contact Us" page to fill out an inquiry form.

In-Person: Schedule a visit to our office at 54a Short Heath Road Erdington, Birmingham UK. B23 6JS

We are happy to answer any questions and arrange a consultation at your convenience.

12. What happens if I need to cancel or change the care service?
If you need to cancel or change a care service, please inform us at least 24 hours in advance. Depending on the specific circumstances, we will work with you to adjust the service as needed. You may also refer to our Service Agreement for specific terms related to cancellations and changes.

13. Are your services regulated?
Yes, our services are regulated by relevant governing bodies to ensure that we meet the highest standards of care. We are committed to providing quality, safe, and ethical care in accordance with industry regulations.

14. What is your privacy policy?
We are committed to safeguarding your privacy. You can read our full Privacy Policy here to learn about how we collect, use, and protect your personal data.

15. Do you offer care for people with dementia?
Yes, we offer specialised dementia and Alzheimer’s care to support individuals living with these conditions. Our caregivers are trained to provide compassionate care that ensures safety, dignity, and comfort for individuals with dementia.